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Publication date 2006 topics selling publisher boston, mass. Customers for life through service by charles m futrell online at alibris. With a level of detail unique to this book, author charles futrell lays out a selling process step by step, taking in every phase of the sale from planning to followup. Every textbook comes with a 21day any reason guarantee. Numerous sales personnel in the industry today have commented on how this marketleading textbook reflects what they do on sales calls with prospects and customers. Customers for life through service, 8e is one of mcgrawhills best selling texts in the selling discipline.
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